Question 1

Will it look like the preview?

Accepted Answer

Yes. The preview is your words, your thread color, at the size and placement we stitch. Thread reads a little richer than a screen — never smaller, never somewhere else.

If it does not match what you designed, we remake it free.

Question 2

Do you send a proof first?

Accepted Answer

No. A proof email adds three days and the preview already shows what we stitch. You have 24 hours after ordering to change anything, so email info@wip.llc if you want a second pair of eyes.

Question 3

Is there a minimum?

Accepted Answer

One hat is a normal order. No minimum, no setup fee, no digitizing fee. Two or more ships free in the continental U.S.

Question 4

How much text fits?

Accepted Answer

Anything the editor lets you type. It stops you where the stitching would run off the panel. One to three words reads best from across a room.

Question 5

Anything you will not stitch?

Accepted Answer

Very little. Profanity and strong opinions are most of what we make. We decline threats, incitement, and hate toward a group — and refund you in full the same day.

Question 6

I made a typo.

Accepted Answer

Free to fix within 24 hours — nothing is stitched before then. Email info@wip.llc with your order number and the correct text.

After that, ask anyway. If it has not hit a machine we will still fix it.

Question 7

It arrived wrong.

Accepted Answer

Wrong words, wrong colors, damaged in the mail — anything we got wrong. Tell us within 15 days and we remake it free. Keep the first one.

Your typo is cheaper. Nothing is stitched for 24 hours, so email us and it's fixed. Meant to spell it that way? We'll stitch “DEFINATELY” straight-faced.

Send a photo to info@wip.llc. That is the whole process.

Question 8

Can I return it?

Accepted Answer

Not for a change of mind — a hat with your words on it cannot be resold. Defects, errors and shipping damage are covered above, no return needed.

Question 9

Can I cancel?

Accepted Answer

Yes, within 24 hours, in full. Email info@wip.llc.

Question 10

How long does it take?

Accepted Answer

2–7 business days to make, 3–7 in transit. The date under the buy button is those two added up from today.

Question 11

What does shipping cost?

Accepted Answer

$7.89 standard U.S. shipping. Free on 2+ items (continental U.S.). Tracking is emailed when it ships.

International rates show at checkout. Duties are set by your country and not included.

Question 12

Where is it made?

Accepted Answer

The blank caps are sourced from China. Every one is embroidered to order after you buy — nothing is stitched in advance.

Question 13

What size is it?

Accepted Answer

One size, adjustable, fits most adults. Unstructured crown, so it moulds to your head instead of holding a dome shape. Self-fabric strap with a brass slider.

Question 14

What is it made of?

Accepted Answer

100% organic cotton, OCS and GRS certified, 8 oz/yd² twill. Broken-in from day one. Sewn eyelets, no plastic grommets, no logo but yours.

Question 15

How do I wash it?

Accepted Answer

Spot clean with warm water and dish soap. No machine, no dryer — heat is what wrecks a brim.

Question 16

Can I order it again?

Accepted Answer

Same price, no artwork fee. Every design has a shareable link — open it and it is all set.

Custom embroidered hat questions

Before you order

Mistakes

Shipping

The hat